Implementation and rollout

Use a staged rollout even when the API operations are already available. Each stage should have a clear entry condition, owner, evidence set, and rollback action.

Define the workflow

Document:

• The patient population and entry point.
• The public API operations and configured capabilities required.
• The identity source and Doctronic user mapping.
• Context passed into the clinical conversation.
• Safety, CTA, error, and return-to-caller behavior.
• Consultation-document and appointment destinations.
• Patient messaging, support, and operational ownership.

Mark any EHR delivery, proactive outreach, custom routing, or other co-developed behavior as a separate dependency. Do not treat it as part of the public API until a contract is defined.

Build in staging

1. Request staging credentials and any configured webhook events.
2. Implement the backend trust boundary and patient mapping.
3. Complete the primary workflow with approved test data.
4. Exercise safety, error, timeout, duplicate, and unknown-event cases.
5. Collect the evaluation and operational evidence agreed with Doctronic.
6. Review the patient experience, attribution, accessibility, and support path.

Prepare production

Before production access is enabled, confirm:

• Production credentials are stored separately and can be rotated without a client release.
• Traffic limits and expected usage are understood.
• Dashboards and alerts cover the API, stream, webhook, and local workflow failures you own.
• On-call contacts and escalation channels are recorded.
• A pause or rollback can be applied without corrupting patient state.
• The production-readiness checklist is complete.

Increase traffic deliberately

Begin with a bounded population or traffic allocation agreed with Doctronic. Review clinical, integration, and operational evidence before increasing exposure. Stop or reduce traffic when an acceptance condition fails, then reconcile incomplete chats, appointments, webhook events, and documents before resuming.

The public API does not provide a self-service production approval or rollout dashboard. Coordinate production enablement and material scope changes with your Doctronic implementation contact.